Shipping & Returns
Shipping Information
We aim to dispatch all orders within 1-2 business days (Monday to Friday, excluding UK public holidays).
UK Delivery
- Standard Delivery (3-5 business days): £3.99
- Free Standard Delivery on orders over £40
- Express Delivery (1-2 business days): £6.99
Once your order has been dispatched, you'll receive a confirmation email with tracking information.
International Shipping
We currently ship within the UK. For international shipping enquiries, please contact us.
Returns & Refunds
We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help.
Our Returns Policy
- You have 30 days from the date of delivery to return an item.
- Items must be unused, in their original condition, and in the original packaging.
- To start a return, please contact us at hello@daisycogroup.co.uk with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately at hello@daisycogroup.co.uk with your order number and photos of the damage. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
- Items that have been used or are not in their original condition
- Items returned more than 30 days after delivery
If you have any questions about our shipping or returns policy, please get in touch — we're always happy to help!