Frequently Asked Questions
Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We typically dispatch orders within 1-2 business days. Standard UK delivery takes 3-5 business days. You'll receive a tracking email once your order is on its way.
Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over a certain amount. Check our Shipping & Returns page for current thresholds.
Do you ship internationally?
We currently ship within the UK. International shipping may be available — please contact us for details.
Products
Are your products suitable for dachshunds?
Absolutely! Our products are specifically designed with dachshunds and small breeds in mind, taking into account their unique body shape and needs.
Are the travel beds waterproof?
Yes, our travel beds feature a waterproof base and water-resistant outer material, making them perfect for outdoor adventures and travel.
How do I know what size to order?
Please refer to our Size Guide page for detailed measurements. If you're unsure, feel free to contact us and we'll help you find the perfect fit.
Returns & Refunds
What is your return policy?
We want you and your pup to be completely happy! Please visit our Shipping & Returns page for full details on our return policy.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us at hello@daisycogroup.co.uk with a photo of the damaged item and your order number, and we'll make it right.
Still have a question?
Don't see your question here? Get in touch with us and we'll be happy to help!